Return & Refund

Returns, Refunds and Replacements

We only accept returns if the product is defective or damaged, and in an unused condition.

Returns are applicable only on orders shipped within India.

If you have received a damaged product please write to us at hello@swantha.in to facilitate the return or exchange of the product, within 10 days of receiving the item. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product or refund the amount, whichever option you prefer.

Refunds can take between 5 to 7 working days to reflect in your account.

You can always contact us for any return question at hello@swantha.in.

You’ll also need the receipt or proof of purchase.

Cancellation

Please mail us at hello@swantha.in for any cancellation requests. We can only cancel orders if they haven’t been processed by our shipping partner i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it. 

Customers can cancel their order within 1 hour of placing their order.

Changes in your order information

If you have entered an incorrect pin code or contact number, please write to us at hello@swantha.in to rectify the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping

To return your item, send us an email with your order ID with the reason for return or exchange of product at hello@swantha.in.

Return shipping costs will be refunded by us (Maximum of Rs 50 per shipping)

We are not responsible for any loss, damage, or theft of the return shipment.

You have to bare your own shipping costs for returning your item.

Domestic Shipping

Orders typically take 2-3 working days to be processed and dispatched. Once dispatched, delivery takes 2-7 working days, depending on the delivery pin code.

If you have questions or concerns, please e-mail us at hello@swantha.in