FAQs

I have received a damaged product. What do I do ?

Don’t worry :) Drop us a mail at hello@swantha.in with images of the damaged product within 10 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What happens if I am not available to receive my parcel ?

Our courier partner will make an attempt to reach you via a phone call or SMS when delivering the order.

Please ensure that you take calls from our courier partner to facilitate delivery of your package. The courier partner will make another attempt to contact you. After that, the parcel will be returned to us.

Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

How can I cancel my order ?

Customers can cancel their order within 1 hour of placing their order.

When do I get my refund for the cancelled order ?

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed within 7- 10 working days.